Introduction to Customer Compliance

As part of the Brazilian Regulation and customer on-boarding process, customers are broadly classified as individual customer (PF – Persona Fisica) and legal entity (PJ – Persona Judridica, the Legal IDs of the customer has to be captured). There are two types of legal identification in Brazil: CPF (Individual) and CNPJ (Corporate). When this is captured on the screen, it must be validated for its correctness.

Additionally in Brazil, banks have to capture additional customer information, which will be grouped according to the type of information, such as: main activity, form of constitution, PPE information, FACTA Brazilian information, etc.

Since in Brazil, the customer and employment address are organized exclusively under a government-standardized hierarchy and geographic structure, the list of cities, states (UF), neighbourhoods, etc., must be selected based on these lists.

In order to cover the customer legal ids validation, Temenos Transact allows the user to make configuration in the CMBASE.GEN.PARAM application to store the Legal Ids required. This application can identify the customer type (Individual and Corporate) by using the customer sector and define if Legal Id is required on the customer on-boarding process.

Additionally Temenos Transact applications will store the customer additional information. This new application is linked to the customer application to have the complete information of the customer.

Temenos Transact uses the address parameter application to define the exclusive list of values (lookup list) and change the labels of the address fields in such a way that they comply with the regulation.

Positive Register - Customer

Brazilian regulations have certain specifications and formats for the positive register – customer file to be generated on weekly frequency. Temenos Transact has a module called DFE which can be used to extract information from the system.

The positive register – customer file is generated automatically during COB on a weekly basis. Only one file is generated which contain information of all the customer records records in Temenos Transact. The file is geneated in an XML format with tags and multiple atrributes

The file name is ACPO111_Customer_<Date> where date corresponds to file generation date.

This functionality allows banks to generate the positive register – customer file that contains the customer information that will be used by financial institutions in Brazil that have an interface with JD Consultores.

The DFE framework is used to extract the customer data from Temenos Transact and generate the positive register – customer file. The file is generated through a new batch process that is executed during COB with weekly frequency.

The BRBASE.POSITIVE.REGISTER application is used to store the positive register – customer file data and the file generation date.

The structure of the file is detailed below:

The BRBASE.POSITIVE.REGISTER.FILE.DETAILS enquiry is used to view the data of the positive register – customer file and the date when the file was generated.